The rhythm of Spring Festival travels 30,000 steps a day
Answering passenger inquiries at the service desk and transporting key passengers in and out of the station are Wu Yu's daily tasks.
Wu Yu, a passenger transporter at Xi'an North Railway Station: Including the waiting room, platform, exit, and places accessible by wheelchairs are probably the places I want to go.
After the Spring Festival, the number of passengers increased sharply, and the pick-up and drop-off tasks took up almost all of Wu Yu's working time, with the number of steps per day reaching about 30,000.
Wu Yu, a passenger transporter at Xi'an North Railway Station: It's almost one trip after another. Maybe this trip is gone, or even this trip is finished, and then I don't get on, so I go through the tunnel and go to another platform to pick up another person. When I was a child in the countryside, I thought about spring planting and summer harvest. The same applies to the Spring Festival. I have been working hard.
It is very common to pick up two passengers at a time. Wu Yu let the visually impaired passenger put his hand on his shoulder while he pushed the passenger in the wheelchair.
Wu Yu, a passenger transporter at Xi'an North Railway Station: The most I have ever seen is six wheelchair passengers on one train.
After completing a bus trip to the station, Wu Yu was about to return to the waiting room. He saw two old people on the platform. His professional habits made him think that they might need help, so he took the initiative to ask.
Two elderly people had just taken the high-speed train from Tongchuan, Shaanxi Province to Xi'an North Station, but they had to buy tickets to return to Tongchuan.
It turned out that they made a special trip to experience taking the high-speed rail to visit Xi'an North Railway Station. The two old men were not good at talking, so Wu Yu used the time before departure to take them around the station and explain to them the functions of different areas of the station.
Finally, Wu Yu sent the old man to the car and handed over to the train staff.
The back of the hand with writing on it and the “treasure box” that never leaves the body
When encountering an elderly person traveling alone, he would take the initiative to approach him and ask him what might have happened to him. This was a habit that Wu Yu had developed long ago. And he also has his own treasure chest, which contains all kinds of small items, which can often solve the emergencies of passengers.
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Wu Yu was used to writing important passenger information for advance reservations on the back of her hand. After erasing and erasing, there were always traces on the back of her hand.
Wu Yu, Passenger Transport Officer at Xi'an North Railway Station: Sometimes they say to get a piece of paper and write it out, but the paper disappears as soon as it is put on it, and it may be so crumpled that it cannot be seen clearly. I just want to write it down in my hand so that I won’t forget it easily.
This small box is Wu Yu's treasure box. It contains some items that he has accumulated over many years of work.
Wu Yu, a passenger transporter at Xi'an North Railway Station: I thought that the floor in the waiting room was slippery, and there were many old people on crutches. I was afraid that they would slip, so I also equipped it with iron wire. I twisted a piece and tied it up and wrapped it up. Later I found that there are such finished products on the market, with different sizes.
Wu Yu’s treasure box also includes reading glasses, safety pins, tape, needlework, buttons, charging cables, etc. Most of them are items that travelers can use in their daily lives but would not carry them when going out.
Wu Yu, Passenger Transport Officer at Xi'an North Railway Station: The glue was on duty two days ago. An old man asked me for glue, so I got one in case of emergency.
There are always warm feedbacks and she persists in “helping others” wholeheartedly.
Recording information on the back of his hand and updating his treasure box at any time, it can be seen that Wu Yu is serious and responsible in his work. This year is his twelfth year working at Xi'an North Railway Station. Although he is full of enthusiasm now, he once wanted to resign because he could not adapt to the intensity of work.
