On August 7, in response to the situation of tourists stranded in hotels in Sanya, Beijing Business Daily reporters contacted a number of local hotels. The hotels have taken various measures to ensure that tourists can continue to stay. After the implementation of the 50% discount on extended stays, most luxury hotels can be checked in for 1,000 yuan, and some hotel restaurants are still open to dine-in guests and provide dining discounts. Currently, tourists are required to present a 24-hour nucleic acid negative report before entering Sanya hotels.
Most luxury hotels can extend your stay for NT$1,000
"The plan really couldn't keep up with the change. We originally planned to return to Beijing this afternoon, but the flight was cancelled. Now we have returned to the hotel to go through the renewal procedures." Miss He, a tourist in Sanya, said, "The current renewal price is calculated based on 50% off our previous reservation price, which is much cheaper than before." Ms. He said that she and her family stayed at the Haitang Bay Tianfang Intercontinental Resort Hotel in Sanya. The price for one day was more than 1,000 yuan, and staying for 7 days in a row would cost more than 7,000 yuan.
Beijing Business Daily reporters contacted many popular hotels in Sanya, and these hotels offer 50% discount on room rates for extended stays. The person in charge of Atlantis Sanya Hotel also said that the hotel is doing its best to provide assistance to guests staying in the hotel, and currently offers a 50% discount on room rates for extended stays. A reporter from Beijing Business Daily saw on Ctrip that the current price of a Royal Club Sea View King Room at Atlantis Sanya Hotel starts from 2,688 yuan, and the 50% discount means that guests who continue to stay will have to pay more than 1,300 yuan a night.
A staff member of the reservation department of the Sanya EDITION Hotel told a reporter from the Beijing Business Daily: "There are many tourists staying in the hotel now, and hotel employees have been arranged to check in. Therefore, the hotel is currently full and will not accept foreign guests for the time being. Guests who have booked previously can extend their stay at a 50% discount on the retail price."
On August 7, the Sanya Tourism and Hotel Industry Association issued an initiative to actively cooperate with relevant government departments to provide reception services for stranded tourists, and not to drive up housing prices, increase housing prices in disguised form, or refuse tourists to continue their stay. Tourists who continue to stay will be given a half-price discount based on the room rate of the original hotel (i.e. the room rate that has been checked in on the 5th day). New tourists will be given a half-price discount based on the lowest price announced on Ctrip's official website, so as to effectively provide tourists with a safe and secure accommodation environment.
Some hotels and restaurants offer preferential prices
"Currently, two of the hotel restaurants I'm staying in are closed, and the rest are still open as usual." Ms. He said.
"The hotel restaurants will be opened on a rotating basis based on passenger flow, and in-room food delivery is also operating normally." Regarding the opening of the restaurants, the relevant person in charge of Atlantis Sanya said, "In addition, various restaurants in the hotel have launched dining discount packages for in-house tourists, such as family packages, etc., to provide guests with discounts and convenience."
Regarding the food delivery service, a staff member of the Sanya Rosewood Hotel said: "The hotel also has a room ordering service. There is a menu in the room. If the guest does not want to go downstairs to eat, he can scan the code to order."
For stranded tourists, some hotels have also made corresponding adjustments to catering prices. A staff member of the Sanya Yalong Bay Marriott Resort said: "Currently, stranded guests can enjoy a 20% discount on lunch and dinner in the hotel restaurant. The original price of 298 yuan per person in the buffet restaurant is now 200 yuan per person."
In addition to catering, tourists have also paid attention to whether some entertainment facilities in the hotel are open. A Beijing Business Daily reporter learned from Atlantis Sanya that indoor facilities such as the aquarium in the hotel are temporarily closed, but the water world is still open normally. "Next, the hotel will continue to strictly implement various epidemic prevention measures, organize and participate in nucleic acid testing, entry and exit code checks, temperature checks, and proactively distribute masks," said the person in charge of Atlantis Sanya Hotel. A staff member of the Sanya EDITION Hotel told reporters: "Currently, the hotel's bars, SPA, and children's playground are temporarily closed to minimize the gathering of people."
Visitors are required to bring a 24-hour nucleic acid test to the store
"Currently, the hotel can be checked in normally. Guests staying at the hotel need to have a negative nucleic acid certificate within 24 hours, but there are currently no relevant requirements for leaving the hotel." A staff member of the Sanya Yalong Bay Marriott Resort said.
Previously, the Hainan Provincial Novel Coronavirus Pneumonia Epidemic Prevention and Control Headquarters issued recent epidemic prevention and control measures for tourists leaving the island in Hainan, requiring travelers in Hainan who are confirmed cases or infected persons, or are judged to be close contacts, close contacts of close contacts, or in medium to high Those in risk areas will be strictly controlled in accordance with relevant prevention and control regulations; those who are currently in Sanya, or have a history of traveling to Sanya since July 23, will not leave the island for the time being and will undergo nucleic acid testing in accordance with regional epidemic prevention and control requirements. Subsequent arrangements will be determined based on the epidemic prevention and control situation in Sanya.
Against the backdrop of normalized epidemic prevention and control, establishing an emergency response mechanism has become one of the most important tasks for every hotel. Zhao Huanyan, chief knowledge officer and senior economist of Huamei Hotel Consulting, said that the hotel's emergency plan includes receiving guests who must stay in the hotel for health observation due to the epidemic, doing a good job in comforting them, formulating unified and reasonable price policies for such guests, and corresponding management procedures for health observation, helping guests understand contact and handle all aspects of travel-related matters.
Gu Huimin, a professor at the School of Tourism Science at Beijing International Studies University, believes that at this time, how to protect the safety of guests has become the top priority for hotels, including the hotel's air-conditioning system and catering system. Corresponding arrangements need to be made in the early stage to minimize interactions between guests and employees and avoid gatherings of people. Next, each hotel may have to take some measures in terms of fees and price standards based on the specific actual situation, and first try to provide better services and convenience to guests in need while ensuring epidemic prevention and control.
